The service desk revolution – the age of the Information Ninja?

I was delighted when a former colleague got in touch about one of my blog posts. Apart from the boost to this writer’s fragile ego, it’s always great to hear from ex-workmates, and the cherry on the cake was that he suggested a post topic which particularly piqued my interest. We both worked in IT… Read More

What happens when the work runs out?

Automation’s impact on society is generating much interest, with prognostications all the way up to impending robot Armageddon. Even more measured assessments warn of a double squeeze on resources as the population ages and a significant proportion of human jobs are automated. I’ve written about this in two previous posts on this blog, about the… Read More

Carillion, complexity and the dawn of the robot CEO?

I don’t follow all the ins and outs (mainly outs, I guess) of the outsourcing trend, but for me, as for many people, the collapse of Carillion gave pause for thought. I was particularly taken by Matthew Vincent’s excellent FT article on why Carillion went into liquidation rather than  administration , partly because I actually understood most… Read More

Industry 4.0, Society 5.0, Humanity 0.0? Curbing self-interest to avoid the robot apocalypse

I hesitate to introduce a bit of apocalyptic doom-mongering so close to the holiday season, but I’ve been thinking about the potential impacts of Industry 4.0 and Society 5.0 and what might happen if they aren’t managed effectively, and it’s not a happy picture for humanity or the planet. The good news is that I… Read More