A friend was telling me about her tribulations with an IT support desk, trying to get her new office printer to work. She told a familiar story of the support desk person bombarding her with questions and advice which was either irrelevant or well beyond her knowledge as an averagely tech-savvy customer. I did my… Read More
50 Years on, what can IT learn from Apollo 11?
If, like me, you’ve been gripped by the Moon landing 50th anniversary coverage, you’ve probably been struck by how calmly the Apollo 11 team dealt with the stuff which went wrong, given the wafer-thin margins and mortal risks they faced. If, like me, you’re an IT person, you’ve probably also noticed how much of the… Read More