The service desk revolution – the age of the Information Ninja?

I was delighted when a former colleague got in touch about one of my blog posts. Apart from the boost to this writer’s fragile ego, it’s always great to hear from ex-workmates, and the cherry on the cake was that he suggested a post topic which particularly piqued my interest. We both worked in IT… Read More

Carillion, complexity and the dawn of the robot CEO?

I don’t follow all the ins and outs (mainly outs, I guess) of the outsourcing trend, but for me, as for many people, the collapse of Carillion gave pause for thought. I was particularly taken by Matthew Vincent’s excellent FT article on why Carillion went into liquidation rather than  administration , partly because I actually understood most… Read More