I’ve been thinking a lot about whether artificial intelligence (AI) could have a role in helping us do better deals more efficiently, without all that negotiation rigmarole that we’re so used to. With the UK and the EU embroiled in possibly the biggest politico-economic deal of our lifetime, and the leader of the free… Read More
50 Years on, what can IT learn from Apollo 11?
If, like me, you’ve been gripped by the Moon landing 50th anniversary coverage, you’ve probably been struck by how calmly the Apollo 11 team dealt with the stuff which went wrong, given the wafer-thin margins and mortal risks they faced. If, like me, you’re an IT person, you’ve probably also noticed how much of the… Read More
Could smart emojis kill the ‘Art of the Deal’? We can but hope
This all started with some uninteresting and unoriginal pondering on how we are all getting angrier with each other and how social media is taking much of the blame. I know our underlying political and social schisms have a lot to do with it, along with social media’s power to orchestrate and manipulate opinion. I… Read More
Kev the corneal ulcer, and why we need a public service process revolution
Recent news and personal events have got me thinking again about some of the big social disruptors like automation, the ageing population and changes in our work patterns. Specifically, I’ve been wondering how we adapt to the new social pressures created by these disruptors, and how we stop public services like health and taxation becoming… Read More
The service desk revolution – the age of the Information Ninja?
I was delighted when a former colleague got in touch about one of my blog posts. Apart from the boost to this writer’s fragile ego, it’s always great to hear from ex-workmates, and the cherry on the cake was that he suggested a post topic which particularly piqued my interest. We both worked in IT… Read More
Carillion, complexity and the dawn of the robot CEO?
I don’t follow all the ins and outs (mainly outs, I guess) of the outsourcing trend, but for me, as for many people, the collapse of Carillion gave pause for thought. I was particularly taken by Matthew Vincent’s excellent FT article on why Carillion went into liquidation rather than administration , partly because I actually understood most… Read More