ITSM: Why we shouldn’t be embarrassed to say “Try Turning it Off and On Again”

A friend was telling me about her tribulations with an IT support desk, trying to get her new office printer to work. She told a familiar story of the support desk person bombarding her with questions and advice which was either irrelevant or well beyond her knowledge as an averagely tech-savvy customer. I did my… Read More

50 Years on, what can IT learn from Apollo 11?

If, like me, you’ve been gripped by the Moon landing 50th anniversary coverage, you’ve  probably been struck by how calmly the Apollo 11 team dealt with the stuff which went wrong, given the wafer-thin margins and mortal risks they faced. If, like me, you’re an IT person, you’ve probably also noticed how much of the… Read More

Middle Aged Men in Suits – Hate Speech and Business

Hate speech is everywhere; From Vladimir Putin on migrants and the death of liberalism, to Boris Johnson’s casual insults of the French , business people and Moslem women, to some of the responses to Mark Field’s abhorrent reaction to an environmental protestor. Our media machine makes sure there’s always plenty of juicy generalisation and stereotyping… Read More

Avoiding Techocalypse – time to break out the canaries?

We pretty much accept now that one price we pay for relentless technological advance is a parallel growth in IT risk. Whether it’s from government-sponsored cyber-attacks or corporate system meltdowns, fallout from IT failures and abuses seems to get more earth-shattering with each passing headline. Some talk of a potential techocalypse, although I wouldn’t trust… Read More

Some Partnership Pitfalls and how to avoid them

Business partnerships are great. From outsourcing deals to franchises to tie-ups, they deliver economies of scale, let us focus on our core proposition and extend our reach. But partnerships have pitfalls which can risk damaging your brand. You can avoid many of these pitfalls by making sure your partnership approach is properly thought through, appropriately… Read More

#996, the work paradox and the joy of extreme pottering

There’s been a bit of a Linkedin storm following Billionaire Jack Ma’s comments supporting the ‘996’ work culture in China, where people in the tech sector are expected to work 12 hours a day, 6 days a week. It’s part of the long running debate on work/life balance and the perceived constant pressure to work… Read More

The Mythical 0.025% Baby: Where Agile Went Wrong

I’ll come clean, that title is a bit like ‘Free Beer Here!’ or ‘Build the Wall!’ It’s intended to draw you in and provoke a response, without necessarily having any basis in rationality. I’m certainly not about to tear into Agile and start advocating a return to the dark days of interminable waterfall projects and… Read More

Are we losing our bottom, and should we care?

No, I’m not talking about that kind of bottom, so don’t worry, this hasn’t turned into yet another diet and exercise blog; besides, I’m not sure I’d have the energy. What I’m calling ‘bottom’ is the rigour, intellectual weight and sense of social responsibility we put into our decisions and actions. In our fast-moving, agile,… Read More

Could smart emojis kill the ‘Art of the Deal’? We can but hope

This all started with some uninteresting and unoriginal pondering on how we are all getting angrier with each other and how social media is taking much of the blame. I know our underlying political and social schisms have a lot to do with it, along with  social media’s power to orchestrate and manipulate opinion. I… Read More